Dark mode was a feature for the customers, but also an internal win for Zendesk. It was the fastest adopted product, and reduced a massive amount of technical debt to unlock future features.

Abbe Cohen
Abbe Cohen
Denver, CO
Abbe Cohen
Abbe Cohen
Denver, CO
Projects
Experience
2022 – Current
Zendesk
2022 – Current
Principal Product Manager

- Oversee the design system which consists of an open-sourced design system, developer and designer experiences for building product, shared UI components (logic) across the organization
- Consolidated the UX of all product areas and acquisitions of Zendesk by introducing a Navigation API
- Spearheaded the UI Modernization initiative resulting in a reorg and focus towards frontend architecture
- Designed UX for new AI pricing model

Senior Product Manager

- Product Lead for Zendesk's Design System & UI Platform
- Manage Product Managers on Admin Center
- Shipped the fastest adopted product in Zendesk history - Dark Mode (120K+ users in under 6 months)

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Dark Mode

Principal Product Manager

Fastest adopted product at Zendesk
100K+ agents using dark mode
2025
for Zendesk
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Dark mode customer feedback

2025
for Zendesk
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Major Version 9 Migration

Senior Product Manager

22+ teams globally
collaborated with Garden
2024
for Zendesk