Dark mode was a feature for the customers, but also an internal win for Zendesk. It was the fastest adopted product, and reduced a massive amount of technical debt to unlock future features.

Abbe Cohen
Abbe Cohen
Denver, CO
Abbe Cohen
Abbe Cohen
Denver, CO
Projects
Experience
2022 – Current
Zendesk
2022 – Current
Principal Product Manager

Oversee the design system

Drove the new global navigation to consolidate all product areas and acqusitions of Zendesk

Spearheaded the UI Modernization initiative resulting in a reorg and focus towards frontend architecture

Designed UX for new AI pricing model

Senior Product Manager

Product Lead for Zendesk's Design System & UI Platform.
Manage Product Managers on Admin Center.

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Dark Mode

Principal Product Manager

Fastest adopted product at Zendesk
60K+ agents using dark mode
2025
for Zendesk
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Dark mode customer feedback

2025
for Zendesk
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Major Version 9 Migration

Senior Product Manager

22+ teams globally
collaborated with Garden
2024
for Zendesk