Dark mode was a feature for the customers, but also an internal win for Zendesk. It was the fastest adopted product, and reduced a massive amount of technical debt to unlock future features.

Abbe Cohen
Abbe Cohen
Denver, CO
Abbe Cohen
Abbe Cohen
Denver, CO
Projects
Experience
2022 – Current
Zendesk
2022 – Current
Principal Product Manager

- Oversee the design system
- Drove the new global navigation to consolidate all product areas and acqusitions of Zendesk
- Spearheaded the UI Modernization initiative resulting in a reorg and focus towards frontend architecture
- Designed UX for new AI pricing model

Senior Product Manager

Product Lead for Zendesk's Design System & UI Platform.
Manage Product Managers on Admin Center.

100w200w400w600w768w1024w1290w1536w1920w2048w2560w5120w

Dark Mode

Principal Product Manager

Fastest adopted product at Zendesk
60K+ agents using dark mode
2025
for Zendesk
100w200w400w600w768w1024w1290w1536w1920w2048w2560w5120w

Dark mode customer feedback

2025
for Zendesk
100w200w400w600w768w1024w1290w1536w1920w2048w2560w5120w

Major Version 9 Migration

Senior Product Manager

22+ teams globally
collaborated with Garden
2024
for Zendesk